Welcome toiCARE Customer Support

iCARE is more than your typical customer support. It’s a proactive dedication and commitment to satisfying and delighting our customers. You won’t find empty promises or inaccessible support here.

It’s our mission to help customers win the war for talent by delivering best-to-market, pure SaaS solutions and a customer experience second to none.

Our goal?

To have you learn from, grow with and ultimately love iCIMS.

Introducing Learn, Grow, Love:

New to iCIMS?
Dive deeper with walk-throughs, trainings and all iCIMS has to offer its customers.


iCIMS Award Winning iCARE Support


Watch our NEW Learning Clips!

Our short Learning Clips address all of your most frequently asked questions, including searching & reporting concerns, Quick Link information and Dashboard configuration.

Register for iCIMS U Online Training Today!

Our training team offers 15 live courses with multiple date options to fit your scheduling needs. Register to attend one of these free training courses today!

15.1 Release Resources

Our release page was updated with information on the Fall 2015 Update, but you can find all of our 15.1 Release Resources here.


Presented by our Hire Expectations Institute, iCIMS offers bi-monthly webinars and regional customer events to help iCIMS clients make the most out of their Talent Acquisition Platform.

Webinar: Upcoming webinar: 16 Tips for Recruitment Success in 2016, Part 1
Wednesday, December 2nd 
Register Now
Webinar: Upcoming webinar: 16 Tips for Recruitment Success in 2016, Part 2
Wednesday, December 9th
Register Now


Love iCIMS? Get involved. Become an iCARE Advocate, or participate in other customer initiatives.

Refer a Friend

Know a company or HR professional who would benefit from iCIMS? Refer-a-Friend to iCIMS today!

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Beta Program

For every iCIMS release, we offer a select group of customers the opportunity to participate in our Beta Program, which includes early access to our latest upgrades.

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iCARE Team

Each iCIMS customer has access to a team dedicated to account management and training. Click below to learn more!

Meet the iCARE team