Welcome toiCARETM Customer Support

iCARE is more than your typical, reactionary customer support. It’s a proactive dedication and commitment to satisfying and delighting our customers. You won’t find empty promises or inaccessible support here.

It’s our mission to help customers win the war for talent by delivering best-to-market, pure SaaS solutions and a customer experience second to none.

Our goal?

To have you learn from, grow with, and ultimately love iCIMS.

Introducing Learn, Grow, Love:

New to iCIMS?
Dive deeper with walk-throughs, trainings and all iCIMS has to offer its customers.


iCIMS Award Winning iCARETM Support


iCIMS800: 15.1 Platform Improvements: Profile Access & Efficiencies

A guide to platform upgrades, including new, more intuitive buttons, job and person profile developments, application progress indicators & more!

iCIMS810: 15.1 Platform Improvements: Tools & Features

A continuation of our new release training, focusing on updates to system tools like our calendaring features, searching and reporting upgrades, Social Distribution enhancements & others!

More Release Resources

Visit our Release Resources hub for feature highlights notes, release training guides and other helpful guides.


Presented by our Hire Expectations Institute, iCIMS offers bi-monthly webinars and regional customer events to help iCIMS clients make the most out of their Talent Acquisition Platform.

Webinar: Upcoming webinar: Managing Seasonal Hiring with iCIMS Connect
Wednesday, September 9
Register Now


Love iCIMS? Get involved. Become an iCARE Advocate, or participate in other customer initiatives.

Beta Program

For every iCIMS release, we offer a select group of customers the opportunity to participate in our Beta Program, which includes early access to our latest upgrades.

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Future Roadmap

Each iCIMS release is heavily influenced by our customers. Read more about the process, and the latest ideas in action!

Explore the Roadmap
Refer a Friend

Know a company or HR professional who would benefit from iCIMS? Refer-a-Friend to iCIMS today!

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